Job Opportunity at IRUWASA – Assistant Customer Care Officer

Posted on

Job Opportunity at IRUWASA - Assistant Customer Care Officer

Job Opportunity at IRUWASA – Assistant Customer Care Officer

JOIN WHATSAPP GROUP HERE  |  JOIN TELEGRAM GROUP HERE

UNAWEZA JIPATIA NOTES ZETU KWA KUCHANGIA KIASI KIDOGO KABISA:PIGA SIMU:0787237719

DOWNLOAD OUR APP CLICK HERE GET JOBS AND SCHOLARSHIP UPDATES DAILY

WARNING
Beware of Job Scammers!
Please Never Pay Money To Get A Job!

SHARE THIS POST ON WHATSAPP

POST ASSISTANT CUSTOMER CARE OFFICER – 1 POST

POST CATEGORY(S) MARKETING,MEDIA AND BRAND

EMPLOYER Iringa water Supply and Sanitation Authorities(IRUWASA)

APPLICATION TIMELINE: 2021-04-12 2021-04-26

JOB SUMMARY N/A

DUTIES AND RESPONSIBILITIES

i.To assists in receiving and attending customers’ complaints and channel them to the respective departments for further action.

ii.To assists in making follow-ups of customers’ complaints received and ensure that proper and timely remedial action is taken to provide the required services.

iii.To assist in ensuring that all new customers are registered to the database with accurate account information.

iv.To assists in making sure that all authorized water reconnections are carried out on time as per Customers Service Charter.

v.To assists in making timely follow up of customers’ queries received by the Authority until their final settlement.

vi.To develop individual performance objectives and targets in consultation with the immediate superior as part of performance agreement.

vii.To prepare and submit weekly, monthly, quarterly and annual progress reports for activities that fall under his/her section.

viii.To make sure that the call center is properly working.

ix.To provide customer service information with regard to IRUWASA operations.

x.To identify and escalate priority issues regarding customer services.

xi.To route calls to appropriate departments.

xii.To make follow up on customer calls where necessary.

xiii.To keep records of all conversations at the call center database in a comprehensible way.

xiv.To complete call logs.

xv.To perform other related duties as may be assigned by the respective Supervisor.

Job Opportunity at IRUWASA – Assistant Customer Care Officer

QUALIFICATION AND EXPERIENCE

Holder of Diploma or Ordinary Diploma NTA Level 6 in Business Administration (Marketing), Commerce in Marketing, Mass Communication from a recognized Institution.

REMUNERATION Salary Scale: IWAS 2 as per IRUWASA

CLICK HERE TO APPLY

 

The deadline for submitting the application is 26 April 2021

 

Leave a Reply

Your email address will not be published. Required fields are marked *