New Job At NBC Bank Jobs, March 2021

New Job At NBC Bank Jobs, March 2021

NBC is the oldest serving bank in Tanzania with over five decades of experience. We offer a range of retail, business, corporate and investment banking, wealth management products and services. The Bank traces its origins to 1967 when the Tanzanian Government nationalised all financial institutions, including banks. In 1991, the banking industry was amended and six years later.
In 2000, South African financial services group Absa Group Limited acquired a majority stake in NBC. The Government of Tanzania retained a 30% shareholding and the International Finance Corporation (IFC), a member of the World Bank Group, took up 15% shareholding in the bank. The new entity became known as NBC Limited.

Application Support Specialist

Job Summary

• Responsible for Core Banking Systems and Peripheral Applications technical support, issue/incident resolution and daily maintenance on a spectrum of business logic in line with operational requirement.
• Analyzing and establishing the root causes of application errors/failures.
• Monitoring Systems availability and reliability to ensure Technology effectively meets the service targets in accordance with planned business objectives.
• Engage in supporting Business strategic projects requirements and deliverables within expected timelines with highest standards of Customer service.
• Supporting innovation & digitization of payments processes to uphold convenience and risk free processing.

New Job At NBC Bank Jobs, March 2021

Job Description​

  • Providing technical support to teams within the organization, and to external clients when required, troubleshoot to restore application use in the event of a failure
  • Support and troubleshoot software, typically working with both end users and developers.
  • Responding to technical problems that occur abruptly and require immediate solutions, identifying and resolving technical issues.
  • Providing necessary technical support relating to various applications, system-level software, compilers, and other general computing applications.
  • Determine availability requirements for new applications or enhancements to existing applications.
  • Optimizing software application performance, installing updates, and performing debugging procedures.
  • Analyze software application functionality and suggesting improvements.
  • Ensuring effective front end and back end functionality of applications.
  • Translate customer needs and requirements into application solutions.
  • Drive innovation related to Application within the bank for the purpose of improving efficiency and productivity in order to achieve revenue targets.
  • Define the key targets of availability required for the applications and their components that underpin a new or enhanced IT application as the basis for an SLA agreement
  • Maintain an awareness of technology  best practices that support application availability
  • Perform end of day/ month batch run for core banking applications
  • Involvement in delivering key Projects requirements successfully within expectations
  • Multi-tasking and building capacity in effectively managing all available Core Banking systems and peripheral Applications
  • Support UAT  testing challenges related to Applications for new projects or enhancements and perform sanity testing
  • Creation of new products in core banking Application that are related to new projects or business requirement as per current market or customers need.
  • Perform periodic reviews and tests of established Business Continuity Plans and procedures, reporting findings to management and making recommendations for improvements as needed
  • The ability to conceptualize automated solutions and understand the prescribed design architecture
  • An aptitude for problem solving, with the ability to take a logical route to the source of an error
  • Work with developers and application owners to implement the change & document it
  • Troubleshooting and providing solutions for production issues raise by either end user
  • Run EOD/EOM/EOY batches by the time primary data centre will be moved in country
  • Manage Oracle and SQL Databases.

Qualifications and Experience

  • Bachelor Degree in  Electrical, Electronic & Telecommunications or Computer Engineering (Preferred)
  • Oracle and Microsoft SQL Databases certification will be of added advantage
  • At least 3 years’ hands on experience working with Oracle or Microsoft SQL Databases
  • Knowledge of banking/ branch operations
  • ITIL certification
  • 5 years relevant experience  in IT support  or equivalent related experience
  • Excellent verbal and written communication skills
  • experience with problem-solving and trouble-shooting
  • Experience in several computer programs and data interfaces.
  • Working knowledge of basic network configuration
  • Strategic Thinking (Solid)
  • Strong analytical mind. Complex problem solving skills
  • Experience with integrations with Bank products/systems is an added advantage.

Qualifications

Bachelor`s Degrees and Advanced Diplomas – Information Technology, Experience in a similar environment

CLICK HERE TO APPLY

 

Technology Risk & Cyber Security Specialist

Job Summary

The Technology Risk & Cyber Security Specialist is responsible for ensuring that specific Technology Risk and Cyber Security controls & solutions are applied to ensure confidentiality, Integrity, availability and non-repudiation of NBC information systems and data are at optimum level, and that they comply with the Technology Key Risk as well as Cyber Security policies and standards, and consequently meets the businesses requirement and safeguards the Bank’s computing environment, business operations and reputation.

Job Description​

  • Conducting risk assessments to all new IT systems, identifying the risks that may be introduced and their corresponding controls measures required to mitigate the identified risks.
  • Conduct controls snap checks around technology operations and cyber security critical processes.
  • Perform regular security assessments on systems configurations, application security, databases, networks and data centers to determine security violations and inefficiencies.
  • Be involved in projects implementation providing security guidance from the initial stages of systems/ software development up to the end.
  • Assist on threat intelligence and attack monitoring activities identifying abnormalities, reporting violations and recommend essential control measures.
  • Monitor identity and access management, including monitoring for abuse of permissions by authorized system users.
  • Monitor organization’s networks for security breaches and incidents to identify the root cause and investigate a violation when one occurs.
  • Regular monitoring, measuring and reporting of technology risk and cyber security thresholds and the related key indicators, identify and define reasons for out of threshold indicators
  • Respond to security incidents including ‘phishing’ emails and ‘pharming’ activity, breaches etc.… and mitigate the consequences of a cyber-incident.
  • Analyze security events and  incidents , identify root cause and impacted control objectives. Ensure risk events are booked for all critical security incidents
  • Undertaking third-party due diligence & security assessment for critical IT Vendors and Service Providers to ensure they meet security requirements.
  • Assist with internal and external audits engagements relating to information security and technology risk
  • Oversee internal and external security assessment activities (Vulnerability Assessment and Penetration Test- VAPT)
  • Participate/ provide support in fraud investigation that related to technology risk and cyber security
  • Plan for disaster recovery and create contingency plans in the event of any security breaches
  • Coordinate implementation of regulatory requirement, and monitor compliance for the same.
  • Maintain an information security and technology risk register and actively monitor and coordinate remediation of  technology and cyber security control gaps
  • Perform and/or coordinate regular security awareness training for all employees to ensure consistently high levels of compliance with IT Security policies.
  • Keep abreast of the latest technology &b security threats and development.
  • Perform other job-related duties as assigned.

Qualifications and Experience

  • Advanced diploma or bachelor’s degree in management information systems, or related field.
  • At least one professional Certification in Information Security, System Audit or IT Governance e.g. CISM, CISSP, CISA, CRISC, CGEIT, CEH, or CCNA Security
  • At least one professional qualification in ITSM related area (i.e. ITIL or COBIT)
  • Familiarity with security frameworks (e.g. NIST Cybersecurity framework) and risk management methodologies
  • Good understanding of Infrastructure (servers and network) designs and architecture.
  • At least 4 years of prior relevant experience
  • Proficiency in Security and Risk management
  • Vulnerability management and penetration testing
  • Identity and Access Management
  • Communications and Network Security.
  • Security Operations
  • Application Security
  • Asset Security
  • System Resilience and Data Recovery Capabilities

Qualifications

Bachelor`s Degrees and Advanced Diplomas – Information Technology, Digital familiarity (Meets some of the requirements and would need further development), Experience in a similar environment, IT Security (Meets some of the requirements and would need further development), Openness to change (Meets some of the requirements and would need further development), Process optimisation (Meets some of the requirements and would need further development), Reasoning (Meets all of the requirements)

CLICK HERE TO APPLY

New Job At NBC Bank Jobs, March 2021

IT Digital Channel Specialist

Job Summary

Job Description Summary
The Digital Banking Support Specialist provides operational support for all digital banking platforms, products, and services such as Mobile, Internet, Chat, and Agency Banking. Online Account Opening, ATM transaction, and Bill Pay. He/She work with the broader Digital Banking team and other departments as a subject matter expert to enhance a frictionless digital banking customer experience, by optimizing internal workflows, providing daily operation and production support, as well as analyzing application functions and interfaces to identify areas of improvement. We are seeking a dynamic, organized leader to play a key role in supporting these efforts amidst the rapidly changing digital servicing and sales landscape.

Job Description​

  • Serve as a subject matter expert on digital channel products and processes; including but not limited to Mobile, Internet, Chat, and Agency Banking. Online  Account Opening, ATM transaction, and Bill Pay.
  • Act as a liaison between Customer Care and other business units and departments.
  • Monitor, resolve, and escalate tickets submitted by Lines of Business that are routed to Digital Operations.
  • Investigate reported problems and attempt to replicate in order to determine if the issue is isolated or widespread.
  • Monitor and assist with partner support cases for digital products; including but not limited to Mobile, Internet, Chat, and Agency Banking. Online  Account Opening, ATM transaction, and Bill Pay.
  • Recognize and report service quality concerns that may become apparent through customer interactions.
  • Perform User Acceptance Testing for digital products and releases.
  • Utilize test environment to perform regression testing for any releases that are implemented to resolve problems.
  • Review digital channels offerings procedures for accuracy.
  • Coordinate and complete special projects assigned by Supervisor.
  • Partner with the Bank’s product development teams, using client feedback when making decisions about future product offerings.

Qualifications and Experience

  • Advanced diploma or bachelor’s degree in management information systems, or related field.
  • At least 3 years’ experience with digital banking channels (online account opening, online and mobile banking, e-payment, branch customer experience,  etc.)
  • Excellent verbal and written communication skill
  • Strong analytical skills with a problem-solving attitude
  • Logical thinker with high curiosity about technology
  • Data management and computer skills
  • Good understanding of bank operations, products and services required.
  • Knowledge of financial institution policies and procedures required.
  • Proficiency in Social media such as Facebook, WhatsApp, Twitter, LinkedIn, etc.

Technical/Functional Competencies

  • Exceptional interpersonal skills with ability to work with a variety of people and personality types.
  • Relates well with customers and employees by all means of communication, including written, verbal and non-verbal.
  • Demonstrates good judgment.
  • Posses a strong sense of customer service.
  • Ability to quickly learn and adapt to new technologies.
  • Demonstrates dependability through good attendance and adherence to time lines and schedules.
  • Proficient in the use of the internet and Microsoft Office products: Word, Excel and Outlook.
  • Willingness to accept additional responsibilities.
  • Takes initiative in the completion of projects.

Qualifications

Bachelor`s Degrees and Advanced Diplomas – Physical, Mathematical, Computer and Life Sciences, Experience in a similar environment at junior specialist level

CLICK HERE TO APPLY

New Job At NBC Bank Jobs, March 2021

Bank Officer

Job Summary

To provide specialist advice and support in order to ensure customer satisfaction and enhance the customer experience, through the execution of predefined objectives as per agreed standard operating procedures (SOPs).

Job Description​

Customer Service: Respond efficiently, accurately and courteously to all customer service matters, complaints, requests | Support the development and maintenance of processes in Customer Services Centre: Adhere to all processes in the CMP Customer Services centre and identify opportunities to improve Client Servicing processes | Monitor and control risk associated with the Customer: Ensure that all activities performed in providing Customer Services comply in all respects with Absa’s risk and compliance policies and procedures as well as legal and regulatory requirements | Stakeholder Management: Establish and maintain good professional relationships with relevant stakeholders so as to remain abreast of their needs and issues and respond rapidly and effectively | Self-development: Owning and being proactive about own training and development | : | : | :

Qualifications

Bachelor`s Degrees and Advanced Diplomas – Business, Commerce and Management Studies, Customer Excellence – Service Management (Meets all of the requirements), Digital familiarity (Meets all of the requirements), Effective communication – Basic (Meets all of the requirements), Experience in a similar environment, Openness to change (Meets some of the requirements and would need further development), Product and/or Service Knowledge (Meets some of the requirements and would need further development)

CLICK HERE TO APPLY

 

TAZAMA FURSA NYINGIE HAPA CHINI

 

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